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Forum Discussion
Problem searching for files in dropbox iOS ipad
Since the last update of the app, searching for files (by name) never shows any result.
Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4).
In previous versions it worked fine...
Tried again today and guess what: it works again. On iPad and iPhone.🤔
Did you ever get a resolution on this issue? I sent a message to the Dropbox support team, received one reply message, offering all the usual troubleshooting suggestions. I tried all the suggestions, am still having the problem, but the support team member disappeared on me, too! I pay too much for this app to not work!
Sorry to hear that amyonline15, it just resolved itself after few days, they tried to help but I had a suspicion it was a general problem at their end (they won’t admit it obviously!). It’s not re-occurred thankfully! Good luck!!!…
- Yes. I just saw it. But I don’t think he’s understanding my issue. He says that I have to have Dropbox Professional to search for files. I’m really hoping this isn’t true, as I’ve used this plan for YEARS now. I’m literally typing in the NAME of a file or folder, that is CLEARLY there, and it’s not being found.
- Yes, I understand that. But I’m not getting the help I need! I wish I could speak to him on the phone. This is so frustrating. Surely someone can call me.
- Thanks for your reply! I really hope they’re able to fix this issue for me.
- Megan
Dropbox Staff
Hi amyonline15, thank you for your ticket number!
I managed to locate it on our system, and it seems that Anton has taken over.
Were you able to see the agent's reply on your end, and follow the steps?
- Thank you, Megan. I just received an e-mail from Anton. He’s suggesting the same steps I’ve done multiple times. However, I did them again, and replied to him with a screencast to show him that the search still doesn’t work. I’m really hoping someone can resolve this for me soon.
- Megan,
They’ve dropped the ball again. Can you please help me with this issue?? - Megan
Hi amyonline15, happy Friday!
I checked, and it seems you just got a reply back. Did you have a moment to check this?
- Dropbox app version: 284.2.2
iOS 15.5 - Jay
Hi amyonline15, we appreciate the update. We'd recommend continuing your communication with the support agent via email, as they are a part of the specialist team which could assist you in more detail than we can provide on the community.
