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TomGose's avatar
TomGose
New member | Level 2
7 years ago

I have an issue accessing my files as they're greyed out. Can you help?

I tried to upload a video to Dropbox yesterday and ever since I cannot even view my files/folders via my laptop. I cannot even write a ticket to support. the only link on the site that leads me anywh...
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  • Walter's avatar
    Walter
    7 years ago

    Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache? 

    Also, have you made sure you're running the latest version of Chrome? 

TomGose's avatar
TomGose
New member | Level 2

Alrighty, I see it now and it says "up to date".

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache? 

Also, have you made sure you're running the latest version of Chrome? 

  • TomGose's avatar
    TomGose
    New member | Level 2
    7 years ago

    Walter,

     

    Many thanks. Using the incognito browser, I was able to access the files as usual. I also cleared the cache and was able to open dropbox normally without the use of incognito.

    I had just updated the laptop to the latest version a few days ago.

     

    I appreciate your help. Have a great weekend!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      No worries TomGose - glad I could help!

      Should you ever need anything else, just let us know.

      Thanks for using Dropbox and have an amazing weekend ahead too :wink:

      Cheers!

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