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Forum Discussion
How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS
I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
I received an email from Dropbox. I had to turn on a setting in the admin (we have dropbox teams) so that when Dropbox was quit and then restarted, a message came up to update the app.
The app update actually moves the Dropbox files to a new location on your computer.
Happy to report the update has fixed the issue!
Hey CharlotteR
I'm glad that you received an update to solve the issue.
It goes over my understanding limit figure out why Dropbox support doesn't reply to this thread if they have the solution.
Could you be so kind to share the version number that you have installed?
Thank you.
Massimiliano
I cant believe previews on Ventura are still not working.
Where on dropbox.com can we find the latest release version number?
Just to chime in - here with the same problem since weeks now.
Mac mini M1
macOS Version: 13.4.1 (22F82)
Dropbox App version: v177.4.5399Same issue here...
MAC book pro M1 MAX, ventura 13.4.1
DropBox v177.4.5399
Persistent inability to see image thumbnails.
Im giving DROPBOX 7 days to correct as its been going on for weeks!
Otherwise, Ill have no choice but to cancel our accounts.
Steve
Hey CharlotteR, we are on Dropbox Business as well, we are a Team of around 20 people, each one of us experiencing the same issue.
fun fact is that I downloaded your specific version, and after re-syncing again, Dropbox somehow autoupdated my app to v176.3.5024 and I still have this issue.
Unfortunately, I'm having the feeling that Dropbox doesn't realise the level of the problems they are causing with issue, especially if they kind of fixed it, but completely abandoned this thread.
BenDBX, can you please provide some answers?I was wrong... the issue is not fixed. Or rather, it's partly fixed.
Previously, the thumbnails would not display even if downloaded, but now they do load once the file has been synced locally.
However, images/files that are "online only" are still not displaying thumbnail previews.
This is in my Teams Dropbox account.
It is working correctly in my personal dropbox account.
Kirepan My upgrade experience was also fine. Yes, it moved the files, but that didn't cause any issues. It appears to have fixed the offline-only thumbnails on my personal Dropbox folder, but we still have the same issue with no thumbnails for offline-only files on the Team folder.
Hi! Here with the same problem.
macOS Version: 13.4.1 (22F82)
Dropbox App version: v177.4.5399Same here:
MacBook Air
Retina, 13-inch, 2018Ventura 13.4
DropBox 177.4.5399Weeks? This has been going on since Ventura came out.
Still not working over here:
Dropbox v177.4.5399
Ventura 13.4.1
Same here 178.4.4811, w/ osx 12.6.1. I'm a creative professional who, without icon preview available, can no longer use dropbox to store my work assests. None of the answers to this question have been satisfying. Can someone recommend an alternative to dropbox, which allow on-line only files to display thumbnails?
