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yarkinzhan's avatar
yarkinzhan
Explorer | Level 4
2 years ago

Embed video code. video not playing on iPhone (Safari, Chrome)

Hi, Dropboxcommunity! I have the following problem:   I embed the code on the website to play the video: <video width='100%' autoplay='true' playsinline='' loop='true' muted='true\'> <source src...
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yarkinzhan's avatar
yarkinzhan
Explorer | Level 4

Hi, Megan Walter 

 

Important note!
If I try to open a link on iPhone (safari, chrome) I see an error (see attachment)

 

yarkinzhan's avatar
yarkinzhan
Explorer | Level 4
2 years ago

Megan Walter 

 

I mean if I copy the link into the browser window:

https://www.dropbox.com/s/0acg085wlvdpfti/spaten_identity.mp4?dl=0
Then the player window opens in the browser and the video is played


but if I copy the link to the browser window:
https://www.dropbox.com/s/0acg085wlvdpfti/spaten_identity.mp4?raw=1
then the player is displayed and when you click on PLAY, the error shown above.

Perhaps this information will be useful for resolving the issue?

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi yarkinzhan 

     

    We're having a bit of trouble reproducing this issue on our end. I ran this by a colleague who was able to view the video you linked on an iPhone.

     

    I have received word from another team member that embedding videos like this isn't supported at this time. which explains the inconsistency across platforms. While I can't make any guarantees or provide an ETA, it is a feature that we are investigating.

     

    Regards,

    Ben

    • yarkinzhan's avatar
      yarkinzhan
      Explorer | Level 4
      2 years ago

      Hey BenDBX !

      Yeah, not very cool ((

      Is there really no alternative code that will solve the problem? 

       

      • amandachin's avatar
        amandachin
        Icon for Dropbox Product Manager rankDropbox Product Manager
        2 years ago

        Hi yarkinzhan , 

         

        I'm Amanda, a product manager at Dropbox. Our team is investigating video embedding, and would love to learn more about your use case! (For example, what are the videos about? Who are you sharing these videos with? How many people do you expect view your videos?) Any information you can share would be extremely helpful! 

         

        If you're also open to a chat, we could set one up in the coming weeks. 🙂

         

        Best,

        Amanda

         

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