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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
2 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi JayC1, if you use an entirely different browser, do you get the same results there? What results do you get when searching for the Folder name, using our searchbar?

 

Could you try copying or moving them to another location and let me know if they give the same error?

JayC1's avatar
JayC1
Explorer | Level 3
2 years ago

Hi Megan...will do tomorrow. was able to find the files by searching for them by name. Encouraged and will try to fix everything in morning. Thanks so much for your help. Will keep you posted!

 

Jay

  • Tash86's avatar
    Tash86
    New member | Level 2
    2 years ago

    I too am having the exact same issue with folders that I own.

    I can search for the files within but cannot open the folder.

    What is the suggested fix here?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Tash86, do you see the files being created in the events page or anything related to that folder?

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