You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ard1's avatar
Ard1
Helpful | Level 5
5 years ago

Cannot open Excel files

Connot open Excel files from Dropbox folder since yesterday. Word files are OK
Microsoft Office
Preview
sort
Sync
  • Ard1's avatar
    Ard1
    5 years ago

    Now I found the same problem trying to open an Excel attachement in a mail. Obviously it is a Excel problem and not a Dropbox issue. The workaround works in both cases.

    Thanks again!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey Ard1, thanks for reaching out to us here!

 

Can you let me know what kind of issue you're having opening your files? For example, are you getting an error message?

 

If so, please send along a screenshot of this excluding any personal info.

 

Let me know and we can go from there!

Ard1's avatar
Ard1
Helpful | Level 5
5 years ago

Hi Daphne,

What happens when I try to open an Excel file in Dropbox from Windows explorer is that Excel opens with a blanc screen but no file appears. No error message. To be honest I forgot to make a printscreen :-(

Does this help you?

 

Best regards, Ard

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for getting back to me here Ard1.

     

    Could you try opening the Excel app first and then use the "Open" option to try open files from your Dropbox folder to see if there's any change there?

     

    If it's possible, please send over a screenshot if you get the same behaviour.

     

    Keep me posted!

    • Ard1's avatar
      Ard1
      Helpful | Level 5
      5 years ago

      Thanks Daphne,

      This seems to work at least twice with files, which are not on my Excel "recent files" list. So This is a good workaround for me although we do not know yet why opening from Explorer suddenly stopped functioning.

      Thanks for your help,

      Best regards, Ard

      • Ard1's avatar
        Ard1
        Helpful | Level 5
        5 years ago

        Now I found the same problem trying to open an Excel attachement in a mail. Obviously it is a Excel problem and not a Dropbox issue. The workaround works in both cases.

        Thanks again!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!