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Rob8585's avatar
Rob8585
Explorer | Level 3
4 months ago

Audio files skip after 10 seconds when I preview them.

I have some audio files saved in DB- when l go to listen to some, they seem to have developed a 'skip' after about 10 seconds. The timer at the bottom stops at 10 seconds, the music jumps to a di...
Preview
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @Kezball, thanks for the info! 

 

And would you mind clarifying the file type, please? 

 

Also, when you say you receive them via Messenger are you referring to a Dropbox shared link that you receive there, or straight through the Messenger app? 

Kezball's avatar
Kezball
New member | Level 2
3 months ago
It’s a .mov file and a Dropbox link shared in the chat
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @Kezball - could you clear the Dropbox mobile app's cache, your browser's cache and/or try another browser and let us know if you get the same results? 

     

    If you do, could you clarify the size of the file as well? 

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