We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Rob8585
4 months agoExplorer | Level 3
Audio files skip after 10 seconds when I preview them.
I have some audio files saved in DB- when l go to listen to some, they seem to have developed a 'skip' after about 10 seconds. The timer at the bottom stops at 10 seconds, the music jumps to a di...
Megan
Dropbox Staff
Hey @Kezball, thanks for posting here!
Would you be able to share your OS, along with the Dropbox version that you're using on your end?
When did this start happening, and does this happen with all of your files?
Let me know more!
Kezball
3 months agoNew member | Level 2
I’m using the Dropbox App on iOS 390.2.2 and I have an iPhone 14 iOS 17.05.1
I do get these video files initially via Facebook messenger and then play the files in browser or on the app.
Same thing happens both ways I open it.
Started happening last week.
Does not happen with all the files the ones which come via Messenger.
I do get these video files initially via Facebook messenger and then play the files in browser or on the app.
Same thing happens both ways I open it.
Started happening last week.
Does not happen with all the files the ones which come via Messenger.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!