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Charleston County's avatar
Charleston County
Explorer | Level 3
5 years ago

Printing/Downloading a PDF from DropBox

I work in the IT department in a county office building.  We have public users that incounter errors when trying to download/print PDFs from dropbox.  The errors are different between Chrome and IE. ...
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Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey Charleston County, I hope you're well today!

Can you clarify for me if you are sharing this content through a shared link?

Also, please can you send a screenshot of the errors that you're getting in the different browsers?

If you're using a shared link, you can replicate the recipient opening the link by opening it through an incognito window where you're not signed into your Dropbox account.

Let me know - thanks!

  • Charleston County's avatar
    Charleston County
    Explorer | Level 3
    5 years ago

    Here is an example of IE and Chrome. 

  • Charleston County's avatar
    Charleston County
    Explorer | Level 3
    5 years ago

    Also, I do not believe the user is using a link.  The public user is logging into their dropbox account and printing from there.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for getting back to me with that info Charleston County!

      In that case, just to rule out any browser specific issues, can you just try the following and let me know if there's any difference in the behaviour:

      • Try opening and printing from an incognito/private window
      • Clear browser cache and try again
      • Ensure browser is up to date and running the latest version

      Let me know how it goes!

      • Charleston County's avatar
        Charleston County
        Explorer | Level 3
        5 years ago

        I have tried all those things but with no luck.

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