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Forum Discussion

wendtdc13's avatar
wendtdc13
New member | Level 2
2 years ago

Odd characters on entire documents when opening

Hello,

 

When I download a document, everything is OK. However, when I try to open a document from Excel for the Web, the document is in a different language or odd characters are being used. Below is a sample and it is supposed to be English. Any ideas what is going on? 

 

Error Messages
Preview
Web
  • 80percenter's avatar
    80percenter
    2 years ago

    Well....I did what I probably should have done from the beginning.  I rebooted my computer and voila!  Problem solved.  Thank you for the reply!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey wendtdc13, sorry to hear you're having issues with this.

     

    Can you please let me know if this happens with only a specific file of yours or if it's affecting all of your Excel files?

     

    Have you tried clearing your browser's cache or another browser by any chance?

     

    Keep us posted!

    • 80percenter's avatar
      80percenter
      Helpful | Level 5
      2 years ago

      I am getting the same issue on all my excel files.  If I open them in dropbox protected view everything is normal.  It's only on the excel for the web.  any ideas?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey 80percenter - sorry to hear you're having issues with this.

         

        Can you please clear your browser's cache or try another browser and let me know how it goes? 

         

        If you did and this persists, please send us a screenshot so that we can have a visual as well. 

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