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Forum Discussion
New MacBook Pro - can't locate Dropbox files in Finder
Got a new Macbook Pro. Downloaded the Dropbox app - when I go into Finder and click on Dropbox - there are no files there. When I go to the web or my iMac - files are there. Any thoughts on how to...
I'm back with good news! I did another un-install of Dropbox but this time I followed the instructions from this website: Uninstall Dropbox from Mac
Just moving the Dropbox app from your Applications folder to the trash and removing it from the Sidebar in Finder is not enough. These complex programs put a lot more data on a computer in hidden places that most people don't know where or how to find. By going through all of the steps I did a COMPLETE uninstall. Re-installed Dropbox and as we speak - Dropbox is now syncing up all of my folders which I now see on my new Macbook. I have at I had at least 100 GB of data so I knew there was a problem when the first install of Dropbox synced within a couple of seconds.
First, thanks Walter for all your help and second, I hope this helps others. If you have to re-install Dropbox - go and do a complete uninstall before trying to reinstall the Dropbox app again.
I'm back with good news! I did another un-install of Dropbox but this time I followed the instructions from this website: Uninstall Dropbox from Mac
Just moving the Dropbox app from your Applications folder to the trash and removing it from the Sidebar in Finder is not enough. These complex programs put a lot more data on a computer in hidden places that most people don't know where or how to find. By going through all of the steps I did a COMPLETE uninstall. Re-installed Dropbox and as we speak - Dropbox is now syncing up all of my folders which I now see on my new Macbook. I have at I had at least 100 GB of data so I knew there was a problem when the first install of Dropbox synced within a couple of seconds.
First, thanks Walter for all your help and second, I hope this helps others. If you have to re-install Dropbox - go and do a complete uninstall before trying to reinstall the Dropbox app again.
I have the same problem. I'm going to try the uninstall soltuion. I'll let you know how I get on.
I uninstalled and reinstalled, and now it works just as it should. Thank you
- Walter
Dropbox Staff
Hi perrett; welcome aboard and happy 2020!
Let us know if you're still having this issue after re-installing our desktop app on the affected computer and we'll take it from there if needed.
Thanks!
