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Forum Discussion
My backed up files appear to be empty
I have a 500 GB hard drive full of files from older computers which I "uploaded" to my Dropbox account. Each time I turned on my computer, Dropbox would resume the upload process (which by the way, ...
Ugh, nevermind - I figured out what I was doing wrong. I was referring to the "Modified" and "Size" fields to the right hand side and clicking on those. I could've swore I had tried clicking on the folders to open them, but evidently hadn't. Thanks for your help and sorry for the hassle.
Hannah
Dropbox Staff
Dropbox StaffHi there, JWHIII, thanks for reaching out to us.
If I understand correctly, you've located your backups on the backups page, however, when trying to view your files, the folders appear to be empty, right?
First of all, can you check the sync status of the Dropbox application, to make sure syncing has finished?
You can hover your mouse over the Dropbox icon to see this info.
If it's "up to date", make sure to login from a different browser or a private browsing window, to see if this is just a browser issue.
Let me know what you find,
Hi Hannah,
Yes, the folders appear to be empty. The Dropbox application icon is masked with a red square containing the number 6 in it. When I hover over it, it reads "Up to date". When I click on it, the pop up window contains a check mark at the bottom with the message "Everything is up to date". I logged in with Chrome as opposed to Firefox and was presented with the same info as before (that nearly 500 GB is accounted for, when the folders are empty)...
Ugh, nevermind - I figured out what I was doing wrong. I was referring to the "Modified" and "Size" fields to the right hand side and clicking on those. I could've swore I had tried clicking on the folders to open them, but evidently hadn't. Thanks for your help and sorry for the hassle.
