We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

TomFuller's avatar
TomFuller
Helpful | Level 7
2 years ago

Moving a video from Dropbox to an iPhone photo album

The instruction for moving a video to the iPhone camera roll work,s but it only moves the file itself. it is then represented in the Camera roll or iPhone album as a black square (with the length in ...
  • Walter's avatar
    Walter
    2 years ago

    You can try searching for the steps on the internet depending on the app you're using, Tom.

     

    As for the Dropbox mobile app on iOS, to clear your cache, you can follow the steps listed below:

     

    1. Navigate to the “Personal” tab

    2. Tap the gear icon in the upper-left corner of the screen

    3. Select “Clear Cache”

     

    Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!