We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

TeoH's avatar
TeoH
Explorer | Level 3
2 years ago

Logic Project is ”stuck”

Hi! I use Dropbox on my mac, I’ve put a project in the Dropbox folder to upload it. Now when I try to open it it say “cannot communicate with help application”, when I try to download it from the web it downloads in a format that can’t be opened… on my Dropbox folder on my desktop it says that the project is over 16GB but on the website it’s only a few MB, I’m not able to either upload or download it, what can I do?

Preview
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi TeoH, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing the error message you're getting?

     

    This will help me to assist further!

    • TeoH's avatar
      TeoH
      Explorer | Level 3
      2 years ago

      This is what I says when I press the small cloud to download it...

      This is what I says when I try to open it...

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Is this only occurring for Logic projects in your Dropbox folder?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!