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Forum Discussion
Invalid email/password combination
When I sign in to download the shared documents, it always shows invalid email/password combination. Why does it show this remind?
What is 'the page' you accessed, was it the official Dropbox site? Were you able to access the documents you need?
Currently, this is what the official login page looks like:
As you can see, this has the new logo, and no Microsoft login. I'd personally recommend accessing the Dropbox site and then resetting your Dropbox password, just in case this was a phishing site you accessed.
If you use the same email and password with other sites, I'd recommend changing them there as well.
I can log into my account normally.
I have tried to use another browser to check it, but still have the same alert.
Walter
Dropbox Staff
Dropbox StaffAnd how was this file shared with you in the first place vincy peng?
If it was through a shared link, could you ask the owner to re-create it and share it with you anew perhaps?
The customer shared the document by the link, and I have contacted the customer to share the documents again, but still shows the alert.
- Jay
Hi vincy peng, the image you posted previously, on what site is this, is it the official Dropbox site?
It's showing the older logo for Dropbox, so there is a possibility that this isn't a genuine site.
- I entered the page by click the download link. Is there any problems?
