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Forum Discussion
I'm getting duplicates when I export on my iPad
Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
Lusil
Dropbox Staff
Dropbox StaffHey there cmacminn, thanks for reaching out.
I moved your post here, where other users have been reporting the same issue and to keep troubleshooting consistent.
Could you just confirm for me if you get the same issue when you export to your internal storage?
Are you also running the latest version of the Dropbox mobile app and the Notability app?
Check these out and let me know how it goes, cheers!
Hi Lusil -
The problem occurs when using the "Export" option and then choosing Notability from the row of app icons that are offered in the sheet. I don't seem to have any other apps in that list that can receive the document as a PDF (rather than as a link), so I don't know if the problem is specific to Notability.
If I use "Export" and then choose "Open in..." and then choose Notability (or Files), it works correctly -- I get a single copy of the file.
- Lusil
Thanks for letting me know, cmacminn.
Could you check our Support page to see if you can submit a ticket to our team regarding this?
If you are able to, let me know the ID (eg. #1234567) so that I can pass your comments along.
Hi Lusil -- ticket 11564881
Update: Dropbox support has decided that the problem is with Notability, not with Dropbox. If you have evidence otherwise, please let them know.
