You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

normbay's avatar
normbay
Explorer | Level 4
6 years ago

I'm getting duplicates when I export on my iPad

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
Export
Mobile
  • Lusil's avatar
    Lusil
    6 years ago

    Hey there normbay, 

    Could you please also clarify for us if you directly export the files to the third party app?

    Do you by any chance get duplicates when you export to another location on your iPad too?

    Thanks in advance!

cmacminn's avatar
cmacminn
Explorer | Level 4

When I export a PDF from Dropbox to Notability using Dropbox's export feature, two copies of the PDF get exported. There is already a thread on this that is marked "Solved" ("I'm getting duplicates when I export on my iPad"), but I don't see any solution -- just lots of people describing the problem.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey there cmacminn, thanks for reaching out. 

 

I moved your post here, where other users have been reporting the same issue and to keep troubleshooting consistent. 

 

Could you just confirm for me if you get the same issue when you export to your internal storage? 

 

Are you also running the latest version of the Dropbox mobile app and the Notability app? 

 

Check these out and let me know how it goes, cheers!

  • cmacminn's avatar
    cmacminn
    Explorer | Level 4
    5 years ago

    Hi Lusil -

     

    The problem occurs when using the "Export" option and then choosing Notability from the row of app icons that are offered in the sheet. I don't seem to have any other apps in that list that can receive the document as a PDF (rather than as a link), so I don't know if the problem is specific to Notability.

     

    If I use "Export" and then choose "Open in..." and then choose Notability (or Files), it works correctly -- I get a single copy of the file.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for letting me know, cmacminn. 

       

      Could you check our Support page to see if you can submit a ticket to our team regarding this? 

       

      If you are able to, let me know the ID (eg. #1234567) so that I can pass your comments along. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!