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Forum Discussion
normbay
6 years agoExplorer | Level 4
I'm getting duplicates when I export on my iPad
Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
Valery A
5 years agoNew member | Level 2
Every time I import a PDF on my iPad from Dropbox to Notability, it adds 2 files instead of one. Every time I have to go to "Pages" and unselect all pages in one of the two identical copies, in order to get only one file. How can I fix this?
I see that there was a previous discussion "I'm getting duplicates when I export on my iPad" from 8-16-2019 about this exact issue, with 30 replies or so, the last one about a month ago. That discussion is marked as "Solved" but in fact no solution was provided. People keep begging for a solution but nobody is helping them.
Any chance this request will reach someone at Dropbox who can fix this?
- normbay4 years agoExplorer | Level 4
Repeating here that the best fix I have found is to do it the other way round - download from Dropbox cloud to Dropbox on your device, then go to Notability and import from there, renaming the file if desired as you go, and choosing the folder you want it in.
- cmacminn4 years agoExplorer | Level 4
Good point. There is also an easy work-around from within Dropbox. The duplication problem occurs when you use "Export" and then choose Notability from the list of icons, but not if you use "Export" and then choose "Open in..." and then choose Notability from the list of icons. Mysterious.
- cmullisjr4 years agoNew member | Level 2
I have been having this issue and this worked! Thanks!
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