You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

VL15's avatar
VL15
Helpful | Level 5
6 years ago

I'm facing an issue, where .tiff files wouldn't preview intermittently. Why?

Have been uploading image files -- jpg and tif formats -- so I can share with specific users for their download. Have been encountering situation where a tif file that  uploaded to DB just fine, and ...
desktop
View
Web
  • VL15's avatar
    VL15
    6 years ago

    Thank you, Jane! very helpful! 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Wow, thank you so much for checking out all my suggestions VL15 & following-up so promptly; that’s mostly appreciated! 
 
Now, kindly note that the file causing you trouble isn’t previewing on your account online due to its size; you should be able to view .tiff images if they’re smaller than 200 MB or 50 megapixels. As you’ve mentioned that you’ve already discovered that the file opens normally as you’re viewing it locally on your desktop, I’d also encourage you to utilize this workaround for the time being for larger files that you can’t view online. 
 
VL15 wrote:

Q: Am I correct that my offine Dropbox files accessed via my desktop app *should* always be a mirror image of of my files at Dropbox.com? 

Absolutely correct; your online file structure should be reflected across devices (i.e. your desktop/laptop &/or phone) & your account on our website. 
 
And is my experience correct that I can only share files while online at Dropbox.com? 
On the other hand, that’s not entirely right, as you should be able to share your files from our website, your connected desktop &/or your connected phone. 
 
Please keep me posted if you have any follow-up inquiries & it will be a pleasure to further clarify! 
VL15's avatar
VL15
Helpful | Level 5
6 years ago

Thank you, Jane! very helpful! 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Sure, anytime VL15; happy Dropboxing ahead! 🤹🏽‍♀️ 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!