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misalo's avatar
misalo
New member | Level 2
4 years ago

I keep getting emails that my DropBox is full, even though my account shows that I have 6.3 GB

I keep getting emails stating "Your Dropbox is full and is no longer syncing files. New files added to your Dropbox folder won't be accessible on your other devices and won't be backed up online."  ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi misalo, welcome to the Dropbox Community! 

Can you make sure you do not have two Dropbox accounts? 

You can check your Dropbox desktop application for its connected account, by opening the app's preferences, and then checking under Account. 

Let me know what you find.

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