You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I have an issue accessing my files as they're greyed out. Can you help?
I tried to upload a video to Dropbox yesterday and ever since I cannot even view my files/folders via my laptop. I cannot even write a ticket to support. the only link on the site that leads me anywh...
Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache?
Also, have you made sure you're running the latest version of Chrome?
Walter
Dropbox Staff
Dropbox StaffDropbox takes time to transfer files between your computer and our servers Tom ( TomGose).
Bear in mind that most standard consumer ISPs offer 1/10th the upload speed when compared to the download speed and larger files will take longer to sync.
You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.
If you do not see this then can you please let me know what the message being displayed reads?
Also, how did the reboot go for you? If you're accessing your account via the web please try another browser to exlude any browser specific issues.
Thanks for your cooperation so far!
Hi Walter,
I am able to access dropbox using Safari whereas Chrome I couldn't (and still cannot). Honestly, when I log-in to dropbox there isn't anything in the task bar (I have a Mac) like you described.
I really appreciate your help, any other ideas? At least I can access it via a different browser but that, as you know, is treating the symptom not the problem.
Thank You.
Alrighty, I see it now and it says "up to date".
- Walter
Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache?
Also, have you made sure you're running the latest version of Chrome?
Walter,
Many thanks. Using the incognito browser, I was able to access the files as usual. I also cleared the cache and was able to open dropbox normally without the use of incognito.
I had just updated the laptop to the latest version a few days ago.
I appreciate your help. Have a great weekend!
