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Forum Discussion
I have 2 Dropbox accounts and I want to merge them
I have 2 Dropbox accounts 1 has a 2GB limit (reached and exceeded) Then I got a 2TB account Each use a different email address of mine How can I merge the 2GB account files onto the 2TB account ?
Currently you can't merge them.
This article shows how to work around this: https://help.dropbox.com/accounts-billing/multiple-accounts/merge-two-accounts
Luke
Hi
I have two accounts and i want to connect or transfer to one account. One is upgraded storage. Is this possible.
My problem is that my first account is from my former workplace e-mail adress and this account has the upgrade. Is this possible to solve?
Kind regards
- Hannah
Dropbox Staff
Hey Stian76, thanks for reaching out to us.
This basically depends on what you'd like to do.
If one of the accounts is a Dropbox Business one and the other a personal one (Dropbox Basic, Plus, Professional), you can link the two accounts and access them from the same devices.
However, if you'd like to merge them into one, there's no automatic way to do so.
You'd need to share the files of the account you don't want to keep, with the account you want to keep, or download them from one and upload them to the other.
I hope this helps, but if you have any questions, let me know!
- HoiHannah
Tnx for answering. My problem is that my forst account is an email I dont have access to anymore because Ive changes jobs. The 6-digit kode DB send is to this email for login in. Thats the problem- Rich
Super User II
Stian76 wrote:
My problem is that my forst account is an email I dont have access to anymore because Ive changes jobs. The 6-digit kode DB send is to this email for login in.I'd suggest contacting the former workplace and asking if you can get access to the email again, or at least coordinate with them to give you the security code as you're signing in.
That's really the best option because without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
If you're unable to get access to the former email you can try contacting Support. At a minimum they'll help you cancel any future charges (if the account has your billing information).To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
