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susan s.25's avatar
susan s.25
New member | Level 2
5 years ago

I can't open my files on my Mac

I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files  
Desktop
Mac
Sync
View
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey susan s.25, I'd be more than happy to help look into this with you!

I'll just need a bit more info so as to have a better understanding of this. For example:

  • Are you getting any errors when you try to open your files? 
  • If you do, a screenshot (without any personal info) would be very helpful. 
  • Are these files personal/private or shared with others?
  • What do you see when you hover over your Dropbox icon that's next to your computer's clock? 

Let me know what you find!

  • spnkk's avatar
    spnkk
    New member | Level 2
    5 years ago

    Not sure if this is the same issue but i also face the problems. Below some screenshots. Its no longer possible to view regular files after the MAC OS upgrade (installed latest version of dropbox as well)Screenshot 2019-12-18 at 17.38.56.pngScreenshot 2019-12-18 at 17.39.03.png

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey spnkk, I'm more than happy to help!

      It seems like the files you're trying to access are online-only and, to open them, they'll need to be made local. 

      You can do this by right-clicking on the file, selecting the Smart Sync option, and then clicking on local. 

      You can also find more info about Smart Sync and the syncing icons here. 

      Also, niki_m, could you please provide a bit more info on the exact behavior you're seeing? Are you getting any errors?

      Any additional info would be very helpful. 

      Let me know how it goes! :grin:

      • niki_m's avatar
        niki_m
        Explorer | Level 3
        5 years ago

        Hi Lusil,

        Thanks for the reply. 

        My Dropbox has been syncing for weeks now - the screen shot shows its syncing 4 files / 1 sec, but it's been stuck on that for a couple hours now. I have my Dropbox on an external hd, so when I connect it to my computer and open the Dropbox App, Finder is so slow to go between folders and files if it doesn't completely crash. I no longer see the green check marks, nothing loads in my preview or if it does, it takes forever...

          

    • niki_m's avatar
      niki_m
      Explorer | Level 3
      5 years ago

      Ugh, I've been having similar issues with Dropbox ever since Catalina too. Following to see what potential fixes might be. 

    • angelakn's avatar
      angelakn
      New member | Level 2
      4 years ago

      same issue on my new mac. everytime I try opening one of my dropbox files it says it cannot access the file or its not available. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        If this persists after rebooting your computer, could you send us a screenshot of the app's status as shown in your menu bar and one of the exact error you get angelakn?

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