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Forum Discussion
I cannot open my Quicken Backup Files
I use Dropbox with my windows Quicken account. For the last week, I cannot open any of my Quicken backup files from Dropbox. I have spent hours with customer support from Quicken just for them to tel...
I gave up trying to get the 2023 Quicken files to work, so I reentered all my 2023 Quicken transactions. Thank you all for your help in this matter.
Hannah
Dropbox Staff
Dropbox StaffHey cjbarnhart, thanks for letting us know about this.
Where are these files currently located? Are they in your Dropbox folder?
And what do you see when you try to open them? If you could send us a screenshot, that would be greatly appreciated.
Any additional information you could give us would also be really helpful.
Thanks in advance.
Yes, I have a Dropbox folder. This is what I currently get after trying to open a Quicken file from the Dropbox folder from my computer.
- Megan
Hi cjbarnhart, can you try to quit the Dropbox app, and then try to open them?
Do you notice any difference then?
If you mean logging out of Dropbox and then logging in again. Yes, I have done this, and the problem still persists.
- Rich
Super User II
cjbarnhart wrote:
If you mean logging out of Dropbox and then logging in again. Yes, I have done this, and the problem still persists.
Is the file stored locally (Available offline) or is it Online-only? Right-click the file and select Make available offline, then try to open it in Quicken.
