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Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
2 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
Desktop
Preview
View
classic mesa's avatar
classic mesa
Helpful | Level 5

Anyone solved this? It's driving me insane! 😠

FedericoP's avatar
FedericoP
Helpful | Level 6
7 months ago

I have the same issue in a lot of Mac computers in my company. Dropbox v.198.4.7615

  • FedericoP's avatar
    FedericoP
    Helpful | Level 6
    7 months ago

    I have an update that could be helpful for other users and dropbox technicians.

    In my company we have a lot of mac with different version of macOS: Monterey, Ventura and Sonoma. I've seen that the file preview works with Monterey OS and also the user is able to sync more than 500.000 files in his machine without any error.

    With Sonoma the preview function works only with illustrator (.ai) and .eps files but doesn't work with: pdf, csv, png, jpeg, jpg, html

    Also the user that has Sonoma is not able to sync every file and folder archived in the cloud. In my case we are talking about 3 milions of files (14TB). The client returns an error "sync interrupted" and you have to choose you want to sync. 

    Every Mac machine in my company has Apple Silicon M1/M3 Pro 

     

    Thank you

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