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Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
2 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
Desktop
Preview
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CharlotteR's avatar
CharlotteR
Collaborator | Level 8
12 months ago

I can't believe this is still an ongoing issue! This is still making it very difficult on a day to day basis to do my job. Is there any word on a fix?

  • massimilianogrieco's avatar
    massimilianogrieco
    Helpful | Level 6
    12 months ago

    Hi, I agree with Charlotte. We've been here since the first pages of this thread and I truly can't believe that this is still going on.
    There aren't words to explain how frustrating is to not being able to preview files in a Creative environment.
    I'm so disappointed on how unprofessional Dropbox is resulting on this issue.
    I had this issue on Mac OS Ventura and I still have it on OS Sonoma V. 14.2.1 (Dropbox version: 192.3.4870)

    • PeterS13's avatar
      PeterS13
      New member | Level 2
      12 months ago

      Same boat here. Having recently upgraded to Sonoma 14.2, I am so thoroughly annoyed that I still cannot see image previews! I've just had to download (make available offline) 6 GB of client images just to be able to select a few for a publication design. Please fix this now!

      • abzhakim's avatar
        abzhakim
        Helpful | Level 6
        12 months ago
        Im also one of those people who are having issues view thumbnails for online-only files.

        It’s updated to the latest version. Can we please have this be too priority? I need to be able to see my thumbnails (by clicking the space bar on my Mac) so I can work efficiently.

        Please, anyone, if you have a solution let me know. Tag me. This is very very frustrating and a bug that should have been fixed ages ago. Dropbox, please do better. We’re all here patiently waiting. If this issue isn’t resolved I’d have no other option but to cancel my plan and switch to an app that can allow basic functions for viewing files as thumbnails.

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