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Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
2 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
Desktop
Preview
View
massimilianogrieco's avatar
massimilianogrieco
Helpful | Level 6

Hello,

I would like to know if there is an update on this issue.
Please note that I've already discussed this issue with dropbox support so please, please, please, don't suggest anything like re-indexing spotlight or finder or deleting and reinstalling the app or what so ever - the issue has been confirmed from Dropbox Team (as you can see from the screenshot) so all I want to know is if the version that fixes this bug is available.


 

Just to give you a bit of context: Since i've updated my Mac to Mac OS Ventura I can't see preview icons if the files are online-only, and sometimes even if I make them available offline.
This is a screenshot of what I see (the grey bar are just to cover my file names)


 

In case you're wondering, my Dropbox version is v.174.3.5811 which Dropbox Team provided me before admitting that they are aware of the issue.
Thank you,
Massimiliano

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there massimilianogrieco, sorry to hear you're having issues with this and thanks for all the information you've shared with us.

 

Could you let us know your ticket ID as well so that we can look it up in our system?

 

Thanks so much!

  • massimilianogrieco's avatar
    massimilianogrieco
    Helpful | Level 6
    2 years ago

    Sure - Ticket #22111476
    Thank you.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi Everybody,

       

      Thanks for reporting this issue. I've looked into it and confirmed that our engineers are aware of this problem and are looking into it. I will post here when we have an update.

       

      Regards,

      Ben

      • massimilianogrieco's avatar
        massimilianogrieco
        Helpful | Level 6
        2 years ago

        Hi Ben.

        Thank you for your reply.
        I'm aware that you said that you'll post when you will have an update, but this issue has been reported on April 27 2023 by email, and engineering team was already aware of the issue.

        I don't want to sound like pressing but we're almost hitting a month time, and believe working with design has become almost impossible without previewing files.


        Is this issue being handled as high priority? 
        Do we have any ETA on when the patch will be released?

        Thank you for your understanding.
        Best,
        Massimiliano

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