You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Leilei06's avatar
Leilei06
Helpful | Level 5
3 years ago

File not found

When I try to download my photos it comes up with “File not found” It does this on my iPhone and desktop, I’ve re-installed the app a couple of times, I’ve upgraded my account. Any help would be gr...
Download
Error Messages
  • FMATA's avatar
    FMATA
    3 years ago

    I feel your pain.  Here's what I had to do in order to download photos to my Macbook Pro:

    1. Select files to download
    2. Click "Share Link" 
    3. When Pop-up is displayed, press "Copy Link"
    4. Give Dropbox a few seconds while it generates a link.
    5. At the bottom of the screen you will see another pop-up that says "Preview Link" - press when available.
    6. Your files should all appear on screen.  Then in the upper righthand of the screen select Download > Direct download 

    Good luck!!  I hope it works for you

Graham's avatar
Graham
Icon for Community Manager rankCommunity Manager
2 years ago

Thanks for sharing this workaround FMATA!

 

We absolutely love to see our Community members helping each other out and it looks like this definitely solved the problem for Leilei06!

 

Please let us know if there is anything else we can help with!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!