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Forum Discussion
Failed download when trying to download large file
Hi, I've been trying to download an 84.2 GB mp4 file for the past two weeks, but every time it fails. I've got an ethernet cable, tried different browsers (Firefox, Chrome, Edge), tried a VPN, tried ...
I'll close this thread now since I've found a solution. I downloaded the desktop app and synced the shared folder onto my computer. I also upgraded to Dropbox Plus but I'm not sure if that's required. Anyways, thanks for the suggestions, Jay.
Jay
Dropbox Staff
Dropbox StaffHi Yeij, thanks for bringing this to our attention.
Is this file on your Dropbox account, or is it via a shared link on the site?
This will help me to assist further!
It's a file from a shared link, I did not upload the file to Dropbox.
- Jay
Currently, the limit is 20 GB maximum when downloading from the site, which could be why you're experiencing this behavior.
Do you have enough quota on your Dropbox account to add the shared link to your account, for it to sync normally to your machine?
Your response implies that I have to have a paid account in order to download a large file that was uploaded by someone with a paid account.
Someone uploaded a 76GB file and shared it with me. I have been wasting my time trying to download this file for 2 days. I get about 30-36GB downloaded, and the download fails, WITHOUT A MESSAGE STATING WHY IT FAILED.
It seems to me, DropBox is just wasting my time. If someone has a paid account, they should be able to share their files with anyone they choose. At minimum DropBox should warn them if the person they chose to share their file with, won't be able to download the file because of DropBox limitations.
Based on what I've read here, I will not be spending a dime on DropBox.this is happening to me right now, I have about 20 folders ranging from 5-120GB, and over night they've failed randomly. I can't sync this to my dropbox or I'd instantly use all my quota, this is insane.
I currently have a free account. I assume I have to upgrade my account to download the file I need, then? I'm sorry if I interpreted that wrong, I'm confused by what you meant by "enough quota." Are you referring to space on my Dropbox account? That solution sounds odd to me since I have a colleague who also has access to this shared link and a free account but can download the file just fine. It seems that I'm the only one having issues.
I'll close this thread now since I've found a solution. I downloaded the desktop app and synced the shared folder onto my computer. I also upgraded to Dropbox Plus but I'm not sure if that's required. Anyways, thanks for the suggestions, Jay.
