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Forum Discussion

RuffValruff's avatar
RuffValruff
Explorer | Level 3
3 years ago

Failed - Network Error - Unable to Download Files

Hi there, I've just been sent through all of my photos and videos from my wedding by our photographer, but we're unable to download the video files and can only download the photos one by one, as w...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey FireFox99, thanks for reaching out to our Community.

 

Have you tried downloading your files using a different browser, or a private browsing window, to see if that helps?

FireFox99's avatar
FireFox99
Explorer | Level 3
2 years ago

it's slow downloading in the Chrome browser and from the app.

how come?
I've been using it for 2 years and it never happened

    • FireFox99's avatar
      FireFox99
      Explorer | Level 3
      2 years ago

      I don't believe it, now it works again.
      thank you thank you

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Happy to hear that!

         

        If you come across any issues again, let us know.

         

        Have a happy new year, FireFox99!

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