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Forum Discussion

SMSchmidt1's avatar
SMSchmidt1
Helpful | Level 5
5 years ago

Exporting to Instagram problem

I use dropbox to move pictures from my mac to my iphone, and then export them to instagram.  Recently, however, when I go to export from my phone, I get a message that dropbox is linking the file and...
Error Messages
Export
Mobile
Third Party Integrations
  • DezignerDude's avatar
    DezignerDude
    5 years ago
    I had similar issue in an Android phone. Try these
    1. Make sure you have given storage access to both apps Dropbox and Photos app. Just double check usually it’s on.
    2. Go to Dropbox app and tap on ‘3 dots icon’ or More options icon. Then select make available offline.
    3. Now go back to Instagram and select the file location of Dropbox to select your image file. It should open now.

    It seems Instagram can’t access direct dropbox files yet. They must be on storage somewhere. Cheers
FreekDirkx's avatar
FreekDirkx
Helpful | Level 6

Since 2 days Instagram isn't able to open photos i exported from Dropbox. I turned of the phone, I reinstalled Instagram, I emptied the cache.

I can post photos from my phone, just not from my dropbox folder.

Any help is much appreciated.

Take care Freek

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hello FreekDirkx, I hope you're having a good day so far!

 

So I can have a better idea of the steps you're taking, can you let me know a little more info on how you're exporting the files from Dropbox to Instagram? Are you using the steps outlined here?

 

Also, if you're getting any error messages, please send me a screenshot (excluding any personal info) of what you're seeing.

 

Let me know what you find!

  • FreekDirkx's avatar
    FreekDirkx
    Helpful | Level 6
    5 years ago

    Hi Daphne,

     

    Thx for your response. Hope you are well.

     

    What I always did:

     

    1. Open Dropbox app

    2. Select a photo

    3. Hit the 3 dots upper right

    4. Select Export

    5. Select Instagram Feed

    6. Instagram opens and gives the message  "Unable to load message"

    7. Returns to Dropbox

     

    The last 2 steps are new........

     

     

     

     

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

       

      Thanks for reaching out to us here sergeo30!

       

      I've just merged your post here as it seems that you're having the same issue. Also, thanks for getting back to me with that screenshot FreekDirkx.

       

      Would both of you mind confirming the following for me: 

      • Which version of the mobile app you have installed
      • Which Android version your devices are

       

      Also, can you let me know if there's any difference if you connect to a different WiFi network? How about when using a cellular data network?

       

      Keep me posted!

      • somersetforever's avatar
        somersetforever
        New member | Level 2
        5 years ago

        I'm having exactly the same problem, until just recently I could always upload images from dropbox to instagram, now whenever I select an image from dropbox I get the same 'unable to upload image' error.  Really frustrating.  Using Android tablet, and doesn't work on my Android phone either :(

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