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Forum Discussion

SMSchmidt1's avatar
SMSchmidt1
Helpful | Level 5
5 years ago

Exporting to Instagram problem

I use dropbox to move pictures from my mac to my iphone, and then export them to instagram.  Recently, however, when I go to export from my phone, I get a message that dropbox is linking the file and...
Error Messages
Export
Mobile
Third Party Integrations
  • DezignerDude's avatar
    DezignerDude
    5 years ago
    I had similar issue in an Android phone. Try these
    1. Make sure you have given storage access to both apps Dropbox and Photos app. Just double check usually it’s on.
    2. Go to Dropbox app and tap on ‘3 dots icon’ or More options icon. Then select make available offline.
    3. Now go back to Instagram and select the file location of Dropbox to select your image file. It should open now.

    It seems Instagram can’t access direct dropbox files yet. They must be on storage somewhere. Cheers
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey SMSchmidt1, thanks for checking in with us. 

I'd be more than happy to help look into this, I'll just need some additional info, such as:

  • What are the exact steps you're following to export these photos? 
  • Could you send me a screenshot (without any personal info) of the error?

Looking forward to hearing back from you!

  • simchaxs's avatar
    simchaxs
    Helpful | Level 6
    5 years ago

    Hi, Ive encountered exactly the same problem. Since yesterday, I am unable to export my photos to IG feed, but can do so using IG Direct, or Google Photos.

    • SMSchmidt1's avatar
      SMSchmidt1
      Helpful | Level 5
      5 years ago

      I haven't had time to figure this out.  I'll try using one of those two options. Thanks.

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