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Forum Discussion
Excel Files not opening to edit in Excel from Dropbox.
Started this week. On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
Hannah
Dropbox Staff
Dropbox StaffSorry to see you're having this issue, ijmolder66 and rajma420.
Can you please make sure that your Dropbox app is updated to the latest version and let me know if the issue persists?
How do I do that? In my last post I asked
"Is there a way to manually check for Dropbox updates in the phone app? I did not see it if there is one. "
- Hannah
If you go to your Play Store, and search "Dropbox", you will see if there's an update button there.
The latest version is currently 336.2.2.
I am on version 336.2.2 updates 5 days ago. Google play show all up to date.
- Jay
Hi LeeAnn5464, your issue is different to the ones described by other users, as they're on mobile devices.
What error are you getting when trying to open a file using Excel online via the Dropbox site?
Hannah, like I already said, I have the latest version, 336.2.2.. The bug is in the latest version you all pushed out.
- Hannah
Thanks for the update here.
Can you please manually uninstall and reinstall both the Dropbox app and the respective Office apps on your phone once again, to see if that helps?
Let us know if it still doesn't.
