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Forum Discussion
Error message when downloading photos
In Chrome, when I click download (in any of the ways) I get an error message at the top that simply says "There was an error downloading your file." No error number either. With Firefox, nothing hap...
Thanks Jason - I appreciate it.
I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety.
Check your inbox for my message when you get the chance and we'll take it from there.
Thanks for your patience and cooperation so far too jasonroy.
Walter
Dropbox Staff
Dropbox StaffHey there Jlameyer313 - sorry to hear about this.
Can you let me know if you have rebooted your computer and router since you first got this error message?
Also, does this persist on incognito window? Have you cleared your browser's cache lately by any chance?
Moreover, do you get this exact error message for all of your files and on other browsers too?
Let me know what you find and we'll take it from there. Thanks!
Hi Walter,
I have restarted my computer, cleared the cache, and tried incognito. I get the exact error for all the files. On Chrome I receive an error message. On Firefox nothing happens including no error message.
Update: I have several photos starred on my homepage from 2017. I am able to download all of those. I still get an error message when trying to download any other photo I have (I've tried 20 from separate folders).
- Walter
Sorry to hear this persists Jlameyer313 - would you mind if I reached out to you directly to the email address you use for your forum's profile so we can have a look into this internally with all of my tools available?
Downloads work fine on all browsers on my end so I will need more information to investigate what could be causing this issue.
In any case, let me know and we'll take it from there.
- Yes please thank you
