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Forum Discussion

Cleverbean's avatar
Cleverbean
Explorer | Level 4
7 years ago

Dropbox/keynote/pages integration

Hi.  So I know this may very well be a problem on my end, but I can’t seem to solve it so I thought I’d try here.  I’m using a new iPad pro, and I’m having trouble using it with pages and Keynote.  I...
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  • Jane's avatar
    Jane
    7 years ago
    Hey 
    Cleverbean, 
     
     
     
    Thanks for posting on the Forum on the issue you’ve experienced, let’s work on that together!
     
    • Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of Pages/Keynote, where you’re editing your files on your phone is also advisable. 
    • Secondly, are you getting any error messages? Any detail you could include would be extremely helpful, as well as any screenshots, so that I make sure we’re on the same page. 
    • Last but not least, as you might be getting the duplicate files due to a connectivity issue (eg. have you noticed any latency in your network by any chance?), have you tried repeating while connected on your data provider? 
     
    Thanks again & once I have this info, I’ll do my best to analyze & troubleshoot with you here!
Karina's avatar
Karina
Icon for Dropbox Staff rankDropbox Staff
Hey again Cleverbean :slight_smile: I want to further look into this with you! 
 
Thanks for reaching out to us again and reiterating the issue you’ve recently been encountering with Dropbox and two of the new iOS apps. 
 
I’d like to see if I can replicate the issue you’re experiencing on my end as well - so, just to ensure I’m understanding everything correctly: 
 
  • You have a regular file located within your Dropbox (like a .doc file, for example), and you want to edit it, so you export it to the Pages app, and upon starting to work on the file, you proceed to receive the error message stating that the file has been deleted in another location?
 
  • Would it be possible by any chance to reply with a screenshot of this error? Is it a Dropbox error, or is it coming straight from the Pages or Keynotes app? 
 
Also, when saving the file back to Dropbox, could you let us know exactly how you’re doing this? Do you export it back to Dropbox (and when doing so, do you select Dropbox from the top list or second row of apps you’re able to select? - the second row should allow you to “Save to Dropbox”) 
 
If my question is sounding a bit vague and hard to follow, let me know so I can include some screenshots of what I mean in my next reply.
 
smiling face with smiling eyes
 
Thanks in advance, I look forward to hearing back from you with more detail so we can troubleshoot and hopefully get to the bottom of this!  
Cleverbean's avatar
Cleverbean
Explorer | Level 4
7 years ago

Hi, and thanks.  So there are several related issues here.  I took a couple of screenshots for one problem, which I’ll describe and attach here.  

 

In this case, I have a file (.docx) in Dropbox.  I export it to Pages, work on it, and then go to save it to dropbox.  In the case of these screenshots, I click on ‘Share’ and then ‘Copy to Dropbox’ (second row of icons), then I get an error that says  ‘an unknown error occurred’.  Then I have to click OK, and Pages closes.  When I go back into Dropbox, I see that it’s saved all sorts of versions that say ‘conflicted copy’ after them, and it usually doesn’t have the latest version at all.  I’ve attached a screenshot of the dropbox folder with all of these autosaved conflicted versions as well.

 

The ‘file has been deleted’ error message hasn’t popped up today, but when it does, I’ll attach a copy of that too.  Thanks!

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey again, Cleverbean,

    My apologies for the delay. I would like to get you in touch with our support team for further investigation. Please submit a support ticket here, so a member of our team can troubleshoot further with you. Once you have a ticket number, let me know here so I can keep an eye on it :wink:
     
    Thanks in advance! 
    • Leandroalpi's avatar
      Leandroalpi
      New member | Level 2
      7 years ago

      Hello @sanchez,

      I'm having the same issue as Cleverbean.

      Could you please help me out as well?

       

      Best,

      Leandro

      • HenningMikkels's avatar
        HenningMikkels
        New member | Level 2
        7 years ago

        @clever bean. And I have the same issues, loads of conflicting copies of my Pages document, and an error messages saying the file has been deleted in another location. I am working on an IPad Pro, and all software is updated. For me it only happens in Pages, not in Words. 

        Best regards

        Henning

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Tobi7; how are you today?

     

    I'm sorry for the late reply; are you still having issues with this?

     

    If you do, please elaborate on your query and send us a screenshot -if possible- so we can have a look too. 

     

    I'd also suggest ensuring that you're running the most recent versions of the apps in question and your device's OS as well.

     

    Keep us posted! 

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