You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
johndoe789
7 years agoHelpful | Level 5
Dropbox Stuck at "starting" and "checking for changes"
Hi all,
Since 11th December 2018, my Dropbox application on my mac has syncing issues.
The status on my Dropbox application would either say "Starting" and "Checking for changes" when I restarted it. And it doesn't change even after leaving it alone for over 12 hours.
Sometimes the files will show up as "blue spinning icon" and sometimes it will have a "green tick", but the files are definitely not uploaded (could not see it on the web or my mobile phone).
Also selective sync is not working, it does not update the required folders.
Specifications:
Mac OSX 10.11.6
Dropbox 63.4.107
Size of Dropbox: 18 GB
I have done the following:
1. Reinstall the application (twice)
2. Reduce the number of files synced to be under 300,000
3. Unlinked and linked back my account (twice)
4. Leave it overnight to sync for 12 hours (twice)
I am short of just deleting my entire dropbox files and start over again but my internet is very slow and it will take me weeks to re-download everything.
Anything else I could try?
Hi Lusil,
I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.
I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.
- LusilDropbox StaffSorry to hear that, johndoe789.Initially, I’d recommend checking this article out for a few more suggestions on the matter. Could you also please ensure that you don’t have any symlinks in your Dropbox folder that could affect the performance of the desktop app (check out step 7 of this link for more info)?Let me know what you find!
- johndoe789Helpful | Level 5
Hi Lusil,
Thank you for your reply. I did perform a symlink search and none turns up.
I have reduced the number of files in the dropbox again to sub 200k files and lets see how it goes.
Do you have any idea when the next dropbox update may come out? Maybe a new upgrade could fix it
- LusilDropbox StaffThanks for the swift reply, johndoe789.I’m afraid there isn’t a specific timeline for the next update of the desktop app, but you can find more info here. In the meantime, I’d recommend an advanced reinstall, where you can apply the selective sync settings before syncing starts.Let me know how it goes!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!