You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

johndoe789's avatar
johndoe789
Helpful | Level 5
6 years ago

Dropbox Stuck at "starting" and "checking for changes"

Hi all, Since 11th December 2018, my Dropbox application on my mac has syncing issues. The status on my Dropbox application would either say "Starting" and "Checking for changes" when I restarted i...
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  • johndoe789's avatar
    johndoe789
    6 years ago

    Hi Lusil,

    I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.

    I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.

johndoe789's avatar
johndoe789
Helpful | Level 5

Hi Lusil,

Thank you for your reply. I did perform a symlink search and none turns up.

I have reduced the number of files in the dropbox again to sub 200k files and lets see how it goes.

Do you have any idea when the next dropbox update may come out? Maybe a new upgrade could fix it

  • johndoe789's avatar
    johndoe789
    Helpful | Level 5
    6 years ago

    Hi Lusil,

    I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.

    I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for letting me know, johndoe789, I’m glad to hear that you were able to get to the bottom of this. 
       
      I’m more than happy to pass your comments along to the dev team for future consideration and if you have any other questions in the future, don’t hesitate to give us a shout. 
       
      In the meantime, have a wonderful day ahead! 
    • jlaff's avatar
      jlaff
      New member | Level 2
      6 years ago

      how do I "ease off the background tasks"?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hello jlaff, 

        Welcome to the Dropbox Community!

        You can find more info about which processes are running or are scheduled to run upon startup by navigating to your OS's task manager or activity monitor. This should give you an initial idea about the relevant tasks that are working while you're on your computer.

        I'll also leave this open for any other users that may have any additional input on this. 

        Let me know if you have any other questions in the meantime!

         

        This thread is closed due to inactivity. Please feel free to create a new topic here. 

         

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