You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
johndoe789
6 years agoHelpful | Level 5
Dropbox Stuck at "starting" and "checking for changes"
Hi all, Since 11th December 2018, my Dropbox application on my mac has syncing issues. The status on my Dropbox application would either say "Starting" and "Checking for changes" when I restarted i...
- 6 years ago
Hi Lusil,
I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.
I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.
Lusil
Dropbox Staff
Thanks for the swift reply, johndoe789.
I’m afraid there isn’t a specific timeline for the next update of the desktop app, but you can find more info here. In the meantime, I’d recommend an advanced reinstall, where you can apply the selective sync settings before syncing starts.
Let me know how it goes!
johndoe789
6 years agoHelpful | Level 5
Hi Lusil,
I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.
I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.
- Lusil6 years agoDropbox StaffThanks for letting me know, johndoe789, I’m glad to hear that you were able to get to the bottom of this.I’m more than happy to pass your comments along to the dev team for future consideration and if you have any other questions in the future, don’t hesitate to give us a shout.In the meantime, have a wonderful day ahead!
- jlaff6 years agoNew member | Level 2
how do I "ease off the background tasks"?
- Lusil6 years agoDropbox Staff
Hello jlaff,
Welcome to the Dropbox Community!
You can find more info about which processes are running or are scheduled to run upon startup by navigating to your OS's task manager or activity monitor. This should give you an initial idea about the relevant tasks that are working while you're on your computer.
I'll also leave this open for any other users that may have any additional input on this.
Let me know if you have any other questions in the meantime!
This thread is closed due to inactivity. Please feel free to create a new topic here.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!