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Grotaz's avatar
Grotaz
Explorer | Level 4
2 years ago

Dropbox refuses to download a file from a 'Phantom' Documents file structure: A hopeless tangle

Hello Dropbox has pushed many of my files on my MacBook Pro into a location in the Dropbox file structure called 'My Mac (Greg's MacBook Air) / Documents'. This is even though the MacBook Air is a ...
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Grotaz's avatar
Grotaz
Explorer | Level 4

Hello Hannah

Here is a screenshot from the Macbook Pro.

 

 

 

 

 

Here are two from the Macbook Air. They show that the drop-down path window says:

My Mac (Greg's Macbook Air)

while the Finder view says:

Mac (2).

This is inconsistent and confusing.

 

 

 

 

 

 

  

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshots, Grotaz.

 

Hmm, if you check your backups page online, do you see both computers backed up there?

  • Grotaz's avatar
    Grotaz
    Explorer | Level 4
    2 years ago

    Yes.

     

    So, how do I delete these computers from this page without losing the files?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Grotaz, have you tried copying the files from Finder, instead of trying to move them instead? What is the exact error you're getting, if any, when doing so?

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