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Forum Discussion
Dropbox Paper Doc url keeps redirecting to a video on the page
I have a dropbox paper doc (which I can't share for confidentiality reasons), and every time I try to access it, the url redirects to a video which is embedded in the page.
This happens after 1...
Thank you for your patience in this matter. The Product team has informed us that this issue has been resolved, and you should no long experience this when using Dropbox Paper.
Jay
Dropbox Staff
Dropbox StaffHi everyone, thanks for bringing this to our attention.
In order to determine if this is related to any browser, could you try switching browsers to see if this helps?
Additionally, you can try using incognito/private browsing mode without any extensions running, and clearing your cache.
Keep me updated with any progress.
Hi Jay,
I've tried it in Chrome, Chrome incognito, Edge and Edge InPrivate, and I've cleared all browsing history and repeated the process. I've had colleagues do the same thing.
Error is the same for everyone on every browser we've triedI am also having the same issue. Is there any update on this issue?
- Nancy
Hi all, and sorry to jump in here.
In order to isolate this further, can you let me know if this is happening for all Paper docs that have embedded videos/audio in general, or if there are docs that seem to be opening normally?
Also, is it possible for someone to attach an example recording replicating the issue? You can create a test doc, if you prefer, so that there’s no personal data included.
I also tried to test this on my end, but Paper seemed to be working normally.
Thanks in advance!
Here is me opening a test file that has a video. You can see it automatically opens the video after briefly showing the paper doc.
This also occurs right as you put any video in a working document.
https://www.dropbox.com/s/wfht5c5hmpfcru6/Test-%E2%80%93-Dropbox-Paper.webm?dl=0
