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Forum Discussion
Dropbox link loading mimecast page or dropbox says theres an error
I've been sent an email with a dropbox link, if I click on or copy/paste the link in a browser I'm forwarded to Device Enrollment Mimecast webpage at security-eu.mimecast.com If i type in the li...
Thanks for the example, the URL looks correct.
After some brief research, it's possible that the link they sent you was via their own security measure in their email provider, which is causing this behavior, and is unrelated to Dropbox itself. It might try to redirect to the Dropbox URL via this security measure.
If the email does show the link as www.dropbox.com/sh/ etc (and not a hyperlink within existing text, like so), then try selecting the text itself, and paste that into the browser, instead of clicking the link directly.
That’s the issue, we’ve never used Mimecast. I am in the IT dept for our company.
I’ve also tried the Dropbox link on my personal computer at home and get the same problem
I’ve also tried the Dropbox link on my personal computer at home and get the same problem
Jay
Dropbox Staff
Dropbox StaffHi southpaw, if you used it on your personal machine at home, were you connected to a VPN to your work machine?
What is the URL format of the shared link, without posting it here? Does it start with www.dropbox.com and look like a normal URL?
- My personal computer has never been connected to the work network at all.
The url starts off https://www.dropbox.com/sh/*****/*****- Jay
Thanks for the example, the URL looks correct.
After some brief research, it's possible that the link they sent you was via their own security measure in their email provider, which is causing this behavior, and is unrelated to Dropbox itself. It might try to redirect to the Dropbox URL via this security measure.
If the email does show the link as www.dropbox.com/sh/ etc (and not a hyperlink within existing text, like so), then try selecting the text itself, and paste that into the browser, instead of clicking the link directly.
