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Forum Discussion
Did I just lose my files? 0 bytes and Error 415
Hello, When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to pre...
Megan
Dropbox Staff
Dropbox StaffHey NonVideri, thanks for reaching out to the Dropbox Community.
I'm sorry to see you're having trouble with this.
When and how did you originally sync these files to your Dropbox account? And were you able to access and open them before?
It sounds like maybe they aren't fully synced, could this be the case?
Let me know more!
I originally synced these files using Dropbox Desktop for Linux.
I was able to open them locally, but I've never checked online. I've assumed they were properly synced and I could trust Dropbox to act as my backup. So it might be the case that they never synced in the first place.- Megan
Hey NonVideri, I'm assuming you don't have access to the Linux device anymore, right?
Since the files are 0 bytes, this means there's literally no data in them, so no program would be able to preview these.
If you check your events page, when were they added to your account, and were they 0 bytes then?
Yes, I've reinstalled my system on the same device, trusting Dropbox would keep my files safe.
Hard to tell when I uploaded them, but at their last modified date I have access to, they were still 0 bytes.
They had various "last modified" dates, staying at 0 bytes though. Which is why everything looked fine to me as Dropbox was "syncing" and not throwing any errors, but it was probably just updating the last modified date, while the file stayed empty...
