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Forum Discussion
Did I just lose my files? 0 bytes and Error 415
Hello,
When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to preview them, I see a 415 error message:
Are my files really "safe", or are they lost forever? I don't see any file history, they aren't in the deleted files either. Is there any way for me to recover those files?
- Megan
Dropbox Staff
Hey NonVideri, thanks for reaching out to the Dropbox Community.
I'm sorry to see you're having trouble with this.
When and how did you originally sync these files to your Dropbox account? And were you able to access and open them before?
It sounds like maybe they aren't fully synced, could this be the case?
Let me know more!
I originally synced these files using Dropbox Desktop for Linux.
I was able to open them locally, but I've never checked online. I've assumed they were properly synced and I could trust Dropbox to act as my backup. So it might be the case that they never synced in the first place.- Megan
Hey NonVideri, I'm assuming you don't have access to the Linux device anymore, right?
Since the files are 0 bytes, this means there's literally no data in them, so no program would be able to preview these.
If you check your events page, when were they added to your account, and were they 0 bytes then?
