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Forum Discussion

Collaborator | Level 8

3 years ago

Solved

Dropbox removing external disk support for Mac users

In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-...

Kev19

Helpful | Level 5

5 years ago

Still no solution Daphne. Various reasons offered, and various work arounds - but the core issue is Dropbox failing to keep up with the Apple updates and deal with this. There are a lot of threads on this. Trying to start a ticket shows me all the unresolved threads that have been closed with unsatisfactory "solutions' - and most 'sulitions' are different! One Super User says Dropbox doesn't support decryption. The problem is that it USED to and now it doesn't. It's obviously been a problem for a few months and the best Dropbox can suggest is "not our problem, talk to Apple, or Microsoft, or anybody". Really?

marla c.1

Helpful | Level 6

5 years ago

Oh wow! Dropbox doesn't support decryption?? Isn't that how hackers get through?

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Now, trying to open an encrypted file, it tell me \"Decryption Failed. Null\" If I open with Excel, it works fine. Anyone else having this issue? ","body@stringLength":"192","rawBody":"

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me \"Decryption Failed. Null\" If I open with Excel, it works fine. Anyone else having this issue?

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Oh wow! Dropbox doesn't support decryption?? Isn't that how hackers get through?

","body@stringLength":"99","rawBody":"

Oh wow! Dropbox doesn't support decryption?? Isn't that how hackers get through?

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I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.

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I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.

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Still no solution Daphne. Various reasons offered, and various work arounds - but the core issue is Dropbox failing to keep up with the Apple updates and deal with this. There are a lot of threads on this. Trying to start a ticket shows me all the unresolved threads that have been closed with unsatisfactory \"solutions' - and most 'sulitions' are different! One Super User says Dropbox doesn't support decryption. The problem is that it USED to and now it doesn't. It's obviously been a problem for a few months and the best Dropbox can suggest is \"not our problem, talk to Apple, or Microsoft, or anybody\". Really?

","body@stringLength":"623","rawBody":"

Still no solution Daphne. Various reasons offered, and various work arounds - but the core issue is Dropbox failing to keep up with the Apple updates and deal with this. There are a lot of threads on this. Trying to start a ticket shows me all the unresolved threads that have been closed with unsatisfactory \"solutions' - and most 'sulitions' are different! One Super User says Dropbox doesn't support decryption. The problem is that it USED to and now it doesn't. It's obviously been a problem for a few months and the best Dropbox can suggest is \"not our problem, talk to Apple, or Microsoft, or anybody\". Really?

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