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Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
Desktop
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Walker3's avatar
Walker3
New member | Level 2

Hi! 

 

I'm using the desktop account on MacOS Montery 12.7.1. I've reinstalled Dropbox, but still am not synching multiple files, getting the same message, "

couldn’t communicate with a helper application"

How can this be fixed? I've discovered a few months of files that are missing/only on one computer, but not another. 

 

Walker3

Walker3's avatar
Walker3
New member | Level 2
2 years ago

I've just discovered nothing is uploading from my computer to the web-based file folders either. I get a cloud icon with an exclamation point inside it. 

  • luk3h's avatar
    luk3h
    Explorer | Level 4
    2 years ago
    Guys — go to support chat, they solved the problem for me.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to see everything works like they should, guys! 

       

      If you need anything else, I'll be one post away! Have a lovely weekend ahead,enjoy! 

    • Walker3's avatar
      Walker3
      New member | Level 2
      2 years ago

      Thanks, Luk3h! 

       

      That fixed it!

       

      W.

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