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Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
Desktop
Download
Error Messages
Mac
luk3h's avatar
luk3h
Explorer | Level 4

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for letting us know about this, luk3h.

 

Can you check that you have given Dropbox full disk access as well?

  • luk3h's avatar
    luk3h
    Explorer | Level 4
    2 years ago

    Yes i did, i’ve also updated to last macos ventura v 13.6.1, doesnt help either... i found out, that dropbox file provider keeps crashing, i send it directly to support – Ticket #22878577: Open

     

     

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi luk3h, thanks for providing the ticket number to us! 

       

      I've located in on our system, and passed my comments there. Now the best thing that you can do is remain a little patient, and wait for the agent working on your case, to provide you with all the appropriate next steps. 

       

      Thanks a bunch!

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