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Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
Desktop
Download
Error Messages
Mac
luk3h's avatar
luk3h
Explorer | Level 4
2 years ago

Hi,

 

i was using my dropbox today on hotspot,  while working in cafe... and suddenly the app stoped to comunicate with finder...  dropbox panel is stuck on syncing, but nothing is happening, when i click on any file in the panel – i see black "popup" with the word opening at the bottom of DB panel (never seen it before)... and nothing happen. and when i try to download any file, its imediately stuck and then there jups finder popup — couldn’t communicate with a helper application. I cannot se new files added by someone else, an when i try to upload new file in any folder – its stuck with cloud icon. 

 

Tried to restart computer, restart drobox — both couple of times. I tried fix dropbox permissions, doesnt help either.

 

I paused sync in the panel and than, when i click on any file in the activity panel, it opens in finder as usual. But when i go back online, it stops working.

 

I have Macbook pro M16, OS ventura 13,4 and dropbox v186.4.6207.

 

  • luk3h's avatar
    luk3h
    Explorer | Level 4
    2 years ago

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for letting us know about this, luk3h.

       

      Can you check that you have given Dropbox full disk access as well?

      • luk3h's avatar
        luk3h
        Explorer | Level 4
        2 years ago

        Yes i did, i’ve also updated to last macos ventura v 13.6.1, doesnt help either... i found out, that dropbox file provider keeps crashing, i send it directly to support – Ticket #22878577: Open

         

         

         

         

         

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