You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
fedeboraxx
2 years agoHelpful | Level 7
Couldn’t communicate with a helper application - Desktop client
Hi there,
I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:
Couldn’t communicate with a helper applica...
luk3h
2 years agoExplorer | Level 4
Hi,
i was using my dropbox today on hotspot, while working in cafe... and suddenly the app stoped to comunicate with finder... dropbox panel is stuck on syncing, but nothing is happening, when i click on any file in the panel – i see black "popup" with the word opening at the bottom of DB panel (never seen it before)... and nothing happen. and when i try to download any file, its imediately stuck and then there jups finder popup — couldn’t communicate with a helper application. I cannot se new files added by someone else, an when i try to upload new file in any folder – its stuck with cloud icon.
Tried to restart computer, restart drobox — both couple of times. I tried fix dropbox permissions, doesnt help either.
I paused sync in the panel and than, when i click on any file in the activity panel, it opens in finder as usual. But when i go back online, it stops working.
I have Macbook pro M16, OS ventura 13,4 and dropbox v186.4.6207.
- luk3h2 years agoExplorer | Level 4
- Hannah2 years agoDropbox Staff
Thanks for letting us know about this, luk3h.
Can you check that you have given Dropbox full disk access as well?
- luk3h2 years agoExplorer | Level 4
Yes i did, i’ve also updated to last macos ventura v 13.6.1, doesnt help either... i found out, that dropbox file provider keeps crashing, i send it directly to support – Ticket #22878577: Open
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!