You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Couldn’t communicate with a helper application - Desktop client
Hi there,
I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:
Couldn’t communicate with a helper applica...
Nancy
Dropbox Staff
Dropbox StaffHi fedeboraxx! Thanks for posting this on our forum.
Do you mind sending over a screenshot of the exact error message that you see on your end?
Also, if you try to sync a smaller file locally via the desktop app, do you keep receiving the same error?
Let me know when you’ve got more updates.
Smaller files are fine, and here's a screenshot:
Thanks!
Fede
- Nancy
Thanks for the screenshot as well, Fede!
Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?
DB v 167.4.4719
Everything else syncing fine!
Hi!
I'm using the desktop account on MacOS Montery 12.7.1. I've reinstalled Dropbox, but still am not synching multiple files, getting the same message, "
couldn’t communicate with a helper application"
How can this be fixed? I've discovered a few months of files that are missing/only on one computer, but not another.
Walker3
