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Daveb5's avatar
Daveb5
Explorer | Level 3
2 years ago

Corrupt Word Documents

Hi Community, I am unable to open word documents on PDF files on one of my Dropbox folders. All files are unable to be opened on word and online do you have any suggestions to rectify this? Thank...
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Daveb5's avatar
Daveb5
Explorer | Level 3
2 years ago

Hi Mark,

Thanks for your help an advice the documents are still not recovered. Do you know why other files(older files ) in my other dropbox are working and this particular file is not?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Daveb5, can you let us know a bit more about why the files aren't opening?

     

    Are you getting some kind of error message?

     

    If you can send us a screenshot, that would be really helpful.

     

    Thanks in advance for any additional info!

    • Daveb5's avatar
      Daveb5
      Explorer | Level 3
      2 years ago

      Hi Hannah,

      Both screenshots are attached to this message for your viewing.

      Could this be resolved by trialling Dropbox for business as it allows you to go back further in time to restore a document?

      I look forward to hearing from you.

      Thanks,

      David

       

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Daveb5, sorry to jump in here, but could you clarify if you're able to preview those files normally on our website?

         

        If not, can you try restoring them to a previous version? 

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