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Forum Discussion
Comments box bug: not showing comments, and disappearing.
Hi all,
As recently as January 2024, the comment box when scrolling through documents has become really buggy, with the box disappearing, and entire comments disappearing. This is really concer...
Hi Megan,
Thanks. This is browser-based and happening on both Chrome and Safari, on both Mac OSX and Windows. The best way to describe this is when scrolling through uploaded PDF scans with the left and right arrows, the comment box on the right has become either hidden, or is missing entirely. When clicking on the comments icon, it now seems to require 3 x clicks for the box to appear (80% of the time) or a Ctrl-R to start again. Definitely a bug going on here somewhere.
This first appeared just after the new year sometime, so after 1st Jan. It's been affecting our accounting teams through January so far.
Thanks,
Walter
Dropbox Staff
Dropbox StaffHey mattbailey - sorry to jump in here, but do you happen to be running any plugins or extensions that could be causing issue with loading the visual elements of the page properly?
Hi Walter,
I'm running a few plugins which might cause some issues, but my colleague who brought this to my attention isn't, and we're both having the same issues.
Thanks,
- Nancy
Hi from me too, Matt! Have you both made sure there aren’t pending updates to be installed on your browser?
Also, what happens if you test this via an incognito browser? Are you experiencing the same behavior?
